Supporting all sales & support activities within the company.
Evaluating competitors activities, especially new products and services that they launch.
Identifying the customers needs
Creating and updating Knowledgebase
Responding to client & general queries.
Educating customers as to the workings of the market.
Providing the latest update of stock market to customers
Involved in Voice & non-Voice operaions-customer queries and complaints handled through email.
Handled queries like a/c opening, account opening status, welcome kit details, password related, brokerage structure, levies & taxes.
Accountable for providing services to the client for the queries raised-
Margin & exposure, segment addition ,BTST ,Enquire about the various order types-Limit, Market, Stop loss & after market hours order